Processing Time

All orders require 2-3 business days for processing before they ship. Orders are processed Monday through Friday, excluding holidays — processing times may vary slightly based on order volume.

Shipping Methods & Delivery

We ship domestic orders via UPS, USPS, and FedEx, and international orders via DHL. Once your order ships, you'll receive tracking information by email. Delivery times vary by carrier and destination and are never guaranteed — transit delays caused by carriers, weather, or customs processing are outside our control.

Insurance & Signature Confirmation

Every order is shipped fully insured for your peace of mind. Orders over $800 additionally require a signature upon delivery. If you're unavailable to sign, you may need to coordinate pickup directly with the carrier.

Shipping Liability & Responsibility

Once your order leaves our hands, we're not responsible for:

• Lost, stolen, or misdelivered packages
• Delivery delays caused by the carrier
• Packages returned due to an incorrect or incomplete address provided at checkout

If any of these happen, contact us first at rilovedluxury@gmail.com so we can help. Since we manage all shipping claims directly, we'll need your cooperation throughout the process — we'll work with the carrier to file a claim, and any refund or replacement depends on the carrier's resolution. If requested documentation (like proof of loss or damage) isn't provided, we may be unable to recover a refund.

Address Accuracy

You're responsible for double-checking your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, you'll be responsible for the cost to reship it.

International Shipping & Customs

International customers are responsible for any customs fees, duties, or import taxes charged by their country. Customs delays are outside our control. If an international package is refused or undeliverable, the customer is responsible for return shipping costs.

Order Issues & Support

Questions about your shipment? Reach out to us at rilovedluxury@gmail.com — while we can't take on liability for carrier issues, we'll help you navigate any claims and work toward a resolution.