All Sales Are Final

Every piece in our collection is one of a kind, so once it's yours, it's yours — we don't accept returns or exchanges.

Please review all photos, descriptions, and condition notes carefully before purchasing. Feel free to contact us with any questions prior to checkout — we're always happy to help you buy with confidence.

Our Authenticity Guarantee

Every item is authenticated before it ever reaches our shelves. If you believe a piece you purchased isn't authentic, you may submit a claim within 1 year of your purchase date.

To file a claim, you'll need to provide:

1. A written assessment from an independent, accredited authentication service stating the item is inauthentic
2. Supporting documentation, including photos, serial numbers, and condition details
3. Confirmation that the item matches its original condition at time of sale

Once your claim is submitted, we will:

1. Review your submitted documentation
2. Request the item be shipped back to us (we'll provide a prepaid label)
3. Inspect and assess the item to verify:
   • It matches the original item sold (no alterations or replacements)
   • The condition remains materially consistent with its state at sale

If our review confirms the item is both the original piece sold and genuinely inauthentic, we will:

• Refund 100% of your original purchase price (excluding tax and shipping) to your original payment method, or
• Offer store credit at the same value, depending on your preference

Limitations:

• This guarantee only applies to items sold with proof of authentication
• Claims must be filed within 12 months of the purchase date
• Items must remain in substantially the same condition as when sold — damage, alterations, or significant wear may void the guarantee
• Only the original purchaser may file a claim; this guarantee is non-transferable
• Final eligibility is determined by Ri Loved Luxury after internal review

Note: If the item is found to be authentic, or the external assessment is inconclusive or flawed, the item will be returned to you and no refund will be issued.

Cancellations

Because we move quickly to get orders packed and shipped, we're generally unable to cancel an order once it's placed.

That said:

• Returning customers may be granted a cancellation at our discretion, reviewed case by case
• Requests must be submitted as soon as possible after purchase
• Once an item is in transit or in final fulfillment stages, cancellation is no longer possible

Questions First, Always

Not sure about something before you buy? Reach out — we'd rather help you make the right call upfront than deal with a "what if" after.